TERMS AND CONDITIONS

Here’s the revised Terms and Conditions document for Instockmattress USA, clearly stating that the warranty applies only to manufacturing defects and not to clearance or final sale items, while maintaining a friendly tone.

Last Updated: October 20, 2024

1. Introduction

These terms and conditions (“Terms”) govern your use of the Instockmattress USA website (https://instockmattressusa.com/) and any purchases made through it. By accessing or using the website, you agree to these Terms.

2. Business Information

Company Name: Instockmattress USA
Website: instockmattressusa.com
Email: instockmattress@gmail.com
Phone: +1 708 831 3131
Main Address: 8300 S Cicero Ave, Burbank IL, 60549
Business Hours:
Mon – Sat: 10:00 AM – 8:00 PM
Sun: 11:00 AM – 6:00 PM

3. Acceptance of Terms

By using our website and making a purchase at Instockmattress USA, you agree to these Terms. Please read them carefully before making any purchase. These Terms are subject to change without prior notice, and it is your responsibility to review them periodically.

4. Electronic Communications

Your use of the website constitutes your consent to receive electronic communications from Instockmattress USA.

5. Eligibility

You must be at least 18 years old to use the website. If you are under 18, you must have parental or guardian consent.

6. Intellectual Property

All content on the website, including text, images, and logos, is the property of Instockmattress USA and is protected by copyright laws. You may not reproduce, distribute, or modify our content without prior written permission.

7. Product Information

Product descriptions and images are for illustrative purposes only. Actual products may vary slightly.

8. Orders and Payments

You can place orders online or by phone. We accept various payment methods, including credit cards, PayPal, and bank transfers. All payments must be completed at the time of purchase. Prices are subject to change without notice, and shipping charges may apply.

9. Shipping and Delivery

We strive to deliver your order within 2 to 5 business days. Delivery times may vary based on location and product availability. For locations within a 10-mile radius, we offer free delivery. Outside this range, a fee of $2.50 per additional mile will apply. For deliveries beyond 50 miles, please contact us for an estimate.

Delivery Options:

Same-day delivery (for orders placed before 1 p.m.)
Next-day delivery (for orders placed after 1 p.m.)
Custom delivery (contact us to select your preferred day and time)
Pickup and Mattress Haul-away: We offer a service to haul away old mattresses for an additional fee of $25 PER SET

10. Return Policy

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product in its original condition within this period for a full refund. Please note that this policy applies only to products not marked as clearance or final sale. To initiate a return, please contact our customer service team.

11. Warranty

At Instockmattress USA, we stand by the quality of our products! Our warranty covers manufacturing defects only. This means if you experience any issues related to craftsmanship or materials, we’re here to help! However, please keep in mind that this warranty does not apply to clearance or final sale items. If you have any questions about warranty details for a specific product, feel free to reach out to us.

12. Limitation of Liability

Instockmattress USA is not liable for any indirect, special, or punitive damages arising from your use of the website or our products. Our maximum liability is limited to the amount paid for the products purchased.

13. Order Cancellation Policy

Orders can be canceled without charge before they are processed for shipment. If the order has already been processed, cancellation and handling fees will apply.

14. Governing Law

These Terms are governed by the laws of Illinois.

15. Changes to Terms

We may update these Terms from time to time. Your continued use of the website after changes are made constitutes your acceptance of the updated Terms.

16. Dispute Resolution

Informal Resolution: Before initiating arbitration, we encourage you to contact us to attempt to resolve any disputes informally.
Arbitration: If a dispute cannot be resolved informally, it will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

17. Indemnification

You agree to defend, indemnify, and hold harmless Instockmattress USA from any claims arising from your use of the website or violation of these Terms.

18. Force Majeure

Instockmattress USA is not liable for delays or failures in performance due to circumstances beyond its control, such as natural disasters or acts of God.

19. Severability

If any provision of these Terms is found to be invalid, the remaining provisions will remain enforceable.

20. Entire Agreement

These Terms constitute the entire agreement between you and Instockmattress USA regarding your use of the website and purchase of products.

21. Contact Us

If you have any questions about these Terms, please contact us at:
Email: instockmattress@gmail.com
Phone: +1 708 831 3131